Returns portal
Sorting a return, made simple.
Start a return through our online returns portal below. Look up your order, tell us what happened, and choose how you'd like it resolved - replacement, swap, store credit or refund. We reply within one working day.
Prefer not to? Email info@liquidinvitations.com or message us on WhatsApp.
Returns portal
Start a return in under a minute
Damaged, faulty or wrong item
Add clear photos when you start the return. A free replacement is our first offer; a full refund with free return postage is always available where you're entitled to one.
Changed your mind
Non-personalised prints can be returned within 14 days. Return postage is at your cost, and we refund once the item arrives back and is inspected.
Personalised orders
Items made specifically for you can't be returned for a change of mind under UK law. If there's a fault, damage, or the personalisation is wrong, we'll put it right - normally with a free replacement.
Who pays return postage
- Damaged, faulty or wrong item
- We pay. If we need it back we email a prepaid label - never post anything at your own cost.
- Personalised item with a fault or wrong personalisation
- We pay, exactly as above.
- Changed your mind (non-personalised, within 14 days)
- You pay return postage. We refund once the item is back with us and inspected.
- Low-value items
- Sometimes it costs more to post back than the item is worth - if so we'll tell you to keep it and settle anyway.
We only release the return address once your case is approved, so nothing is posted back unnecessarily. Any prepaid label comes with that same email.
Prefer to talk to a human?
We're here whenever you need us.
Message us on WhatsApp at +44 7592 103899, email info@liquidinvitations.com, or head to our contact page.