Returns portal
Sorting a return, made simple.
Start a return through our online returns portal below. Look up your order, tell us what happened, and choose how you'd like it resolved - replacement, swap, store credit or refund. We reply within one working day.
Prefer not to? Email info@liquidinvitations.com or message us on WhatsApp.
Returns portal
Start a return in under a minute
Damaged, faulty or wrong item
Add clear photos when you start the return. A free replacement is our first offer; a full refund with free return postage is always available where you're entitled to one.
Changed your mind
Non-personalised prints can be returned within 14 days. Return postage is at your cost, and we refund once the item arrives back and is inspected.
Personalised orders
Items made specifically for you can't be returned for a change of mind under UK law. If there's a fault, damage, or the personalisation is wrong, we'll put it right - normally with a free replacement.
Who pays return postage
- Damaged, faulty or wrong item
- We pay. If we need it back we email a prepaid label - never post anything at your own cost.
- Personalised item with a fault or wrong personalisation
- We pay, exactly as above.
- Changed your mind (non-personalised, within 14 days)
- You pay return postage. We refund once the item is back with us and inspected.
- Low-value items
- If return postage would cost more than the item, we may settle your case without asking you to post anything back. We will confirm that in writing.
We only release the return address once your case is approved, so nothing is posted back unnecessarily. Any prepaid label comes with that same email.
Your legal rights, in plain English
This summary explains your statutory rights in plain English. It is a summary, not a substitute for the law, and nothing here reduces the rights you have under UK consumer legislation.
Telling us you want to cancel
For non-personalised prints you have 14 days from the day you receive your order to tell us you are cancelling. You do not need a reason. Message us on WhatsApp, email us, or start a case on this page - anything in writing counts, and the date you tell us is the date that matters.
Sending the item back
Once you have told us, you then have a further 14 days to send the item back. That is a separate window: 14 days to notify, then 14 days to return. Please send it back in a condition we can resell - posters travel safely in the tube they arrived in.
When you get your money back
We refund within 14 days of receiving the item back, or within 14 days of you proving you posted it, whichever happens first. The refund goes to the original payment method. We do not charge a restocking fee.
Delivery charges
We refund what you paid for standard outbound delivery as well as the price of the item. If you chose a faster or upgraded service, we refund the standard rate and you cover the difference. If you cancel only part of an order, the delivery charge on the items you keep still applies.
Who pays return postage
For a change of mind you pay the cost of sending non-personalised items back to us. If the item is damaged, faulty, not what you ordered, or personalised incorrectly by us, we pay - we send a prepaid label and you are never out of pocket.
Damaged, faulty or wrong items
This is separate from cancellation and applies to every order, personalised or not. Under the Consumer Rights Act 2015 you can ask for a replacement or a refund if what arrives is faulty, damaged in transit, not as described, or not what you ordered. Within the first 30 days you have the short-term right to reject and get your money back. Send us a photo and we will put it right - usually with a free reprint.
Personalised and made-to-order items
The 14-day change-of-mind cancellation right does not apply to items made to your specification or clearly personalised - your uploaded photo, your text, your names and dates - because we cannot resell them. This is a statutory exception, not our policy. It does not affect anything above: if a personalised item arrives damaged, faulty, or with a mistake we made, you have exactly the same rights to a replacement or refund.
Prefer to talk to a human?
We're here whenever you need us.
Message us on WhatsApp at +44 7592 103899, email info@liquidinvitations.com, or head to our contact page.
PostersPosted is a trading name of Liquid Invitations Ltd, company number 10939400, registered in England and Wales. Registered office: 265 Barking Road, London, England, E13 8EQ.