Returns policy
Straightforward returns.
We want you to love your print. If something's not right, here's how it works.
Faulty or damaged
If your print arrives faulty or damaged, we'll send a free replacement — no need to return the original. Just email a photo within 7 working days.
Changed your mind
Non-personalised, unused prints can be returned within 7 working days of delivery. Return postage is at your cost, and the print must arrive in sellable condition.
Personalised orders
Prints personalised with your photo, text or design are non-returnable and non-refundable unless the item is faulty — in which case we'll send a free replacement.
How to start a return
- 1. Email info@liquidinvitations.com with your order number, the item, and (for faults) a clear photo.
- 2. We'll confirm next steps within one working day — a replacement address for faulty items, or a return address for change-of-mind returns.
- 3. Once the return is received in sellable condition, we refund the original payment method within 5 working days.
Need help now?
Message us on WhatsApp at +44 7592 103899 or head to our contact page.